Getting started
How do I create an account?
Click "Sign up free" and enter your name, email and a password. We'll email you a verification code, and once you enter it you can start adding cards.
The sign-in button just keeps spinning. What's wrong?
This is usually a connection problem on our end. Refresh the page and sign in again. If it keeps happening, check your internet connection, and if that looks fine, wait a minute and try once more.
I never got my verification email.
Check your spam or junk folder first. If it isn't there, sign in again to send a new code, and make sure you're checking the same address you registered with.
Managing your cards
How do I add a credit card?
Open the Cards page and tap the + button. Search for your card by name, like "Sapphire Preferred", and tap Add. Free accounts can add 2 cards and Max accounts can add 10.
I can't find my card in search.
Try the issuer's name instead, like "Chase" or "Amex". If it still doesn't show up, it may not be in our database yet, so send us the card's name and we'll look into adding it.
How do I remove a card?
On the Cards page, tap the three-dot menu on the card and choose Delete Card. This can't be undone.
Why can I only add 2 cards?
The free plan covers 2 cards. Max raises that to 10 and adds the Safari extension on iPhone and iPad, the manual calculator and an ad-free experience.
Browser extension
How do I install the browser extension?
For Chrome and other Chromium browsers, add CreditTally from the Chrome Web Store. For Safari, download it from the App Store and turn it on in Safari Settings under Extensions. Then sign in to your CreditTally account and it will recognize checkout pages on its own.
Does CreditTally work on iPhone and iPad?
Yes, with Max. The Safari extension runs on iPhone and iPad for Max members, and the free plan includes the desktop extension for Chrome and Safari.
The extension is installed but I'm not seeing recommendations.
Make sure you're signed in to CreditTally and have at least one card on your Cards page. The extension only appears on cart and checkout pages, so it won't show up on every page you visit.
The recommendation shows the wrong amount.
The extension reads the cart total from the page. On some sites, airline checkouts especially, it can pick up a subtotal or a tax line instead of the full total. The recommended card is still the right one, since each card's rate doesn't change, but the estimate will be based on the wrong amount.
The extension doesn't recognize checkout on a site I use.
When a page isn't recognized, the extension stays quiet there. Max members can open the extension and use the manual calculator to compare cards for any amount and category, and anyone can send us the site's address so we can look at it.
Max plan and billing
What's included in Max?
Max includes up to 10 cards, the desktop extension for Chrome and Safari, the Safari extension on iPhone and iPad, the manual calculator and an ad-free experience. It costs $3.99 a month, or $35.88 a year.
Can I switch between monthly and annual billing?
Yes. Go to your Account page and choose Manage Billing to open the Stripe billing portal, where you can switch plans. Annual billing works out cheaper than paying monthly.
I upgraded but my account still shows Free.
Sign out and back in to refresh your session. If it still shows Free, open your Account page, which checks your plan with Stripe directly. If that doesn't fix it, contact us.
How do I cancel Max?
Go to your Account page, choose Manage Billing, and select Cancel plan in the Stripe portal. You keep Max until the end of the period you've paid for, and your Account page shows the date it ends.
I cancelled but I still have Max. Is that right?
Yes. Max stays active until the end of your paid billing period, and after that your account moves back to Free on its own.
I cancelled and want to come back. How?
Open your Account page and click Resubscribe. You won't be charged right away, since billing picks back up at your next cycle.
How do I update my payment method?
Go to your Account page and choose Manage Billing. The Stripe portal lets you update your payment method and view past invoices.
Account and privacy
Can I change my email address?
Not at the moment. If you need to use a different email, you'll need to create a new account.
How do I update my name or zip code?
Open your Account page, edit your details and click Save Changes.
How do I delete my account?
Open your Account page, scroll to the Danger Zone and click Delete Account, then type DELETE to confirm. This permanently removes your account, your cards and everything tied to them.
Is my financial information secure?
You add cards by name, so we never ask for full card numbers or bank logins. Max payments are handled by Stripe, and we never sell your data.